AI-Powered Support & Workflow Automation for SaaS & E‑Commerce
Scale your customer operations with intelligent automation and a dedicated support team — all from a single partner.
What We Offer
Our comprehensive suite of professional services caters to a diverse clientele, ranging from homeowners to commercial developers.
AI Integration & Workflow Automation
Custom AI agents for customer support
Automate repetitive tasks across departments
Integrate chatbots with CRMs, ticketing, and analytics
Scalable Customer Support (20–100+ Seats)
Web, chat, and email support
24/7 multilingual teams trained for your domain
Dedicated account managers and KPIs
Business Process Outsourcing
Data processing, annotation, back-office workflows
Hybrid teams (tech + support) for cost-effective scaling
AI-Powered Quality Assurance
Automated review of support tickets, chats, and emails
Sentiment analysis and response accuracy scoring
Real-time alerts and monthly QA reporting dashboards
Support Analytics & Insights
End-to-end visibility on team performance
AI-generated summaries of customer trends and feedback
Customized dashboards for SLA tracking and CSAT optimization
AI Training & Knowledge Management
Train large language models (LLMs) on your internal docs
Build and maintain smart knowledge bases for your agents
Sync documentation across platforms (Notion, Intercom, Zendesk)
Why Choose Us
Designed for ambitious teams who expect more from their support partner.
We offer the following;
- 🇵🇰 Pakistan-Based Operations for global cost-efficiency
- 🤖 Built by Engineers, not just agents — we understand systems
- 🤝 Long-Term Focus — 6-month+ contracts for consistent growth
- 📈 Fully Scalable — expand or pivot with demand
How We Work
Our comprehensive suite of digital services supports a diverse range of clients — from fast-growing startups to established SaaS and eCommerce businesses.
Step 1: Discovery
We understand your business, pain points, and goals.
Step 2: AI & Process Alignment
Our engineers identify areas for automation or optimization.
Step 3: Proposal & Team Setup
We build a plan, staff the right team, and set measurable goals.
Step 4: Launch, Track, Improve
Your support is live. We monitor KPIs and optimize weekly.
Two Bit Digital helped us cut response times and integrate sales smoothly into our support flow. Super professional and easy to work with.
CEO, USA Design Studios
Let’s Talk.
Tell us about your support or automation needs.
We’ll take it from there 🙂